We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it because I needed a casual, low key kind of watch to wear in a place that requires me to wear a white top. I am allowed to wear a watch, but it can't be flashy, bright, or fancy. This is square, so it is a little different, and it is very light, with just enough color to stand out. It is comfortable, reliable, and cute. It is just perfect for my purpose, and I definitely recommend it. Oh, and it keeps time very well, too. It has a second hand, but it's hard to see because it kind of blends in...just what I needed!
This watch is beautiful, and I’m very happy with it. I think it is a great value for the money, looks much more expensive than it actually is. I’ve been wearing it nearly every day for a year and I’m very pleased with how it has held up. The face is a luminescent pale silvery-white, which I think is very classy looking.
This is a very nice watch. My watches with white bands are getting a bit old so I decided to buy a new one. I saw this one and it is so cute with a big square face and golden color case and hands. It also has a nice band. Would totally recommend it!!!
The best judge for rating the watch is the person for whom I bought this watch. Rating she gives this gift is five stars. She loves it!!! Good quality, great price and looks good as well.
I liked it and I thought my friend did when we ordered it, but she decided that it was too big, so we returned it.
I love the look of my new watch. The white band is quality leather and the face is so sophisticated. The hands stand out nicely too! Fits my small wrist perfectly.
I love it, although I have very thin arms, so the strap should be tighter (maybe have different sizes? I would take a child's size)
I was looking for a white gold/toned wrist watch and this is a perfect size for my smaller wrists. I really like that there are no numbers on the dial.
I really love the watch. It is very classy. I love the clear face with cute hands. The white leather band is very nice, can't wait for summer to wear it.
I just received this watch and I love it! It is so cute! I love the white band, the square face, and minimalist design!
Beautiful and not common. Stands out because of its rectangular face, lack of numbers and white band. I love it.
The face is much larger than I expected. It's not a petite watch, but is an excellent buy for the price.
It was a Christmas gift from my daughter. Gave it some time to prove its durability and it did! Love the white band and the square case
It’s very nice looking, very stylish, keeps excellent time, I am very proud to wear it!
I have had all kinds of compliments on this simple watch. I love it.