We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely LOVE the elegant and classic style of the watch combined with the modern gold bracelet. Not only is this watch stunning on its own, but it looks especially grand with the matching bracelet. This set will take any outfit to the next level and be sure to stand out. This set is a treat to look at.
I absolutely adore this set. The watch itself is gorgeous and dainty enough to keep its femininity. The bracelet is just as dainty and feminine as the watch. The set came in a great quality box that would make this a fantastic set to gift to a loved one.
Pretty watch set. Matches well with a nice outfit. This is a good accessory for my overall style. Not too expensive but looks pretty. Bracelet easily matches any kind of style. I wear the bracelet everyday separately from the watch.
My wife was scheduled for an interview, so I bought her this set. She loves all the pieces, they are lovely. And yes, she was offered the job, but how much of that was the product we will never know, LOL.
This was actually a pretty watch, in my opinion. Looks great for style and the face is clear and big enough to read but still not look like a guy's watch.
Bought this as an everyday watch for my wife. I was impressed with the quality compared to the cost and most importantly my wife loves both the watch and the bracelet.
I loved this so much that I ended up also buying the set in silver. I will update my review with photos of that set when it comes in later this week.
This is a lovely set. The watch and the bracelet can be worn together or separately. The watch looks great on my wrist.
Beautiful watch, but the yellow gold tone is a little too loud for my taste for everyday wear.
All in all, this was a fantastic purchase and I will get a lot of use out of this beautiful set.
I am pleased with this neat watch, the design is great and makes a perfect gift. No Regrets!
It was super nice and cute, good quality and very shiny. I loved it! And the color is great too!
So pretty I get so many compliments on this watch as pretty as it is in the picture
I liked the gold color, as well as the comfortable wrist band. Highly recommend it
It's very dressy but I wear it at work. It's good for tshirt days or dress shirt days.
Bright and sparkly. Wonderful watch. Really special and eye catcher.
The watch and bracelet looks expensive. Happy with this purchase
It was exactly like the picture, nice size and arrived on time.
It’s a bit difficult to unbuckle the watch, I hope it won’t break
it is good but not of high quality, although my wife loves it
Very shining and nice looking watch plus a bracelet.
Very feminine looking and the gold stands out.
I love the shine and sparkle in this set.
It doesn't look THAT good but it's okay.
I personally don't like the gold color.