We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute! I was looking for something not too big and that’ll be easy for travel. Very happy I found this one, it’s the perfect size. Lightweight, seems to be good quality especially for the price!
Beautiful. This was a gift for our granddaughter who is 14. She loves it! Perfect size for a young person or someone that doesn't have a lot of cards to put in your purse. Highly recommend this wallet. Well made.
I purchased this for my teenage daughter and she absolutely loves it. It's a nice wallet for her. It does hold quite a bit which I was surprised by but it's very nice for you know somebody who doesn't want a big wallet or if you're looking for a smaller wallet to go into it like a crossbody bag this is a nice wallet. It's very well made and it's super cute
It's exactly as expected and what I wanted. Great pink color, too. It matches my purse perfectly! My preteen daughter actually wanted it. I will be ordering another one soon for her, as a birthday gift.
Great fit and cute. It holds everything! I’ve always had a longer wallet and have been looking for a smaller one to go in my pocket and smaller purse. I highly recommend it.
I love it. It's small enough, yet carries a lot. I've had it for a while and it looks new. Great price, too.
I liked it,it is super cute, I love the color and super soft,value for money,I really recommend this wallet.
Needs a slot for credit card
Better than what I expected. I got it for my teen daughter. She loves it. I would definitely recommend this product.
It's the perfect size and very pretty. It's very durable and would make a perfect gift. I'm always getting positive compliments everywhere I go.
Good little wallet as described. I needed something smaller and this works well.
Super cute wallet. I wasn't expecting much for the price but it has exceeded my expectations.
Great wallet! I’ve had it for about a year and so far no wear or marks. I have noticed when a good sum of money is placed in the wallet it is hard to close. I’m not talking about a bunch of money.
I purchased it as a gift for a friend and she was extremely pleased with the looks and quality of the product.
I’m very pleased with the size and quality for what I paid for it. I like it a lot
This is a great little wallet. My daughter purchased this for herself and is very pleased.
Would make a great gift.
Great quality, very durable, perfect size
Loved it! Small like I wanted
Very pretty and not bulky and heavy like my previous wallet!