We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered this watch for my wife after it was recommended to me by a friend. My wife really does like the watch since it caught her attention when she saw it for the first time. She says it is elegant, stylish, and she likes the starry sky dial with the diamond time mark. She likes that it has waterproof, scratch and wear resistant features. My wife likes the analog display, the stainless steel mesh strap and buckle. She says it fits her perfectly after adjusting the strap and she says it is comfortable to wear, easy to put on and take off and she likes that it matches most of her outfits. She says it seems to be made of good quality materials, and appears to be durable, easy on her wrist and keeps accurate time. She says she has been wearing it to her professional meetings and outings and she has gotten few compliments. My wife does like the shiny and smooth front surface and the rounded edges. For the quality and price point, it is great value for money. I would recommend it.
This watch far exceeds my expectations. It arrived in a nice watch box, and the entire band was covered with a protective plastic sleeve. The back was protected as well. I'm not a huge fan of black color but for this watch I made an exception and I'm glad that I did. The black makes the sparkly face really pop. The face itself has a metal flake appearance. Not over the top but just enough to make the watch unique. The hands are luminous except for the second hand. I had to hold a flashlight over the face for a few minutes to activate the hands. if you find that yours aren't working you might want to try to do something similar. It keeps perfect time. It is waterproof and the mesh band is very light weight.
This is a beautiful watch...especially for the price. The face of this watch is rather large, so keep that in mind. The beveled edges add some serious real estate to the face, but the starry background is so pretty. This watch is super simple to adjust. A tool is included, however instructions are no, so it was a bit of a hiccup. I have freakishly small wrists, and I was able to get this watch to fit just fine. Overall, I absolutely recommend this watch. For the price, it's really nice, and looks like it costs much more than it actually does. And you can adjust it without having to take it to a jeweler! Win!
I was pleasantly surprised at how beautiful and stylish this watch is, especially at such an amazing price! Usually watches of this quality cost a lot more. The black mesh band is comfortable and lovely. It is fully adjustable and the watch comes with a tiny tool so that you can adjust the band yourself at home. The watch band is quite large but can be made significantly smaller so it will fit a variety of sizes. The face has a black/dark blue background with tiny specks like stars. There are no numbers but there are little "diamond" squares in place of numbers. This would make an excellent gift.
This watch looks better on my wrist than it even looks in the picture. The face is so attractive with all those stars...like looking at the Milky Way. However, you'll have no problem reading the time in the dark because the hands are luminous. The band is stainless steel mesh, which makes it durable, another plus is that it's adjustable. This watch is fashionable and stylish and I like it so much! I don't hesitate to recommend it and check the price! Five stars is my rating.
The price I paid for the quality I have doesn't match! I wanted a black watch for the colder months, and this one is perfect. I absolutely love it! I have tiny wrists, and love that you can customize the band. My hands are busy and always emerging in the water. No problem for this pretty piece. I always have to wear a watch. And this one is gonna work perfectly for my winter watch.
My daughter really likes this watch. She has been looking for a watch that will go with the more everyday looks, and this black watch stood out. It comes with a mini tool to help with resizing, and fits well. It is not as nice as a few of her others, but it works well and does complement her daily outfits, which is perfect.
There is something to be said about a simple watch. This is a gorgeous watch. The pictures do not do it justice. While I love smart watches, sometimes I just want to wear a simple watch, like when going to church. The band on the watch is made from a metal-type material and it has a 2 locking mechanism. Great, simple watch.
This watch is very elegant. The shell over the watch is unique and attractive, which really makes this watch stand out. The color is very attractive. The band is like a bracelet, very smooth. This can be worn with either casual or formal clothing. I definitely recommend this watch and expect to be using it for many years.
I have many watches. The main reason I chose to order this was the crystal. It is beautifully beveled in a way that I've never seen before. It looks beautiful in the product photos and even more so in person.
My last watch was more expensive but I was allergic to the band. I saw this watch for half of what I paid for the other. The band is extremely comfortable and the watch is classy enough for when you need to dress up.
So dang pretty, it catches light great and puts off little rainbows in the sun. Super happy with this watch, only downside is the clasp on it can be pretty difficult.
I really love this watch. The band is adjustable and the crown is faceted. If you like sparkles and black then you will like this watch.
I didn’t realize this has a sparkly background like a starry sky. It's actually pretty cute. Weight is good too. Doesn’t feel cheap.
The watch is pretty but the hands barely glow at night and I can’t really see them to read the time. That was my main reason for buying this watch.
Love the color. Very comfortable. Easy to adjust wrist strap. Great price. Fast delivery! Very pleased.
This was a gift to someone. She loves the style and the look of the watch. Thank you!
I love this watch! It is as pretty as I thought it would be. I'm very happy with this purchase.
This is a very beautiful watch. Well worth the money