We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just opened it up today and I love it already! So the main reason why I got it is because I am asthmatic and my nebulizer is sooo loud. I have two kids so if I use it at night it will most defiantly wake them up. I know this isn’t the purpose for it but I tried it out and it was amazing.
The facial product keep my face moisture. It is very light-weighted. One thing that I want to mention is when you are using this product make sure there’s no water left in the small container. Or else the water is going to be leak out. Overall, it is a good product.
I don't dislike anything about it, it's my first facial steamer and after a long search I think I found the best at it's price. The steam is refreshing. SUPER SATISFIED WITH MY PURCHASE! 👌.. thinking of buying a 2nd one. 🙂
This is so awesome. My clients have way less fumes now that I have this. I use it after lash extensions are applied. It’s fantastic!
OMG, this works exactly as described. Strong cool mist comes out almost instantly (after connecting, pressing power button, and sliding the cover on front). OK, may be the usb cord is too short. But that's no big deal. Large 30 ml cup capacity. Now I need to come up with ideas what to spray besides water. yes, the skin does feel moisturized with water mist.
This mister is very useful i had put a little of essential oils and some times use it as perfume because I love the smell of oils and I also tried to put a little of alcohol to use it as hand sanitizer my hands or anything is a multiple use gadget also it refreshes you in this hot days
Works really well. Super small and can fit in purse or pocket. Runs for 10 mins straight on full blast, but will last a couple hours at a beach or sporting event if you just use it as needed, but easily refillable if you need more.
I purchased this item as a gift to my SO and she absolutely loves it. In the past, she has purchased similar products but the durability just wasn't present but with this product it feels as if it will last forever. It gives off the perfect amount of mist with the simple touch of a button. My lady has used it since she received it and has yet to charge it once!! Overall the quality is phenomenal and I am extremely satisfied.
Works great!! I would buy this product again! I have been using it as a facial mister but you could also put liquid sanitizer in it an just use it as a mist sanitizer to disinfect items like your phone, keys, credit cards, etc.
Very professional, my order arrived in just a few days, well packed! The mist is very nice.
Love this mister it works wonders highly recommended.
This significantly decreases the amount of discomfort and burning to the eyes immediately following eyelash extension application. You MUST use distilled water.
Love this mister! It’s very fine and you can put a good amount of water or product! My girlfriend puts one part water and one part rose water. It’s a good skin care staple and beauty product.
Super simple, rechargeable, and easy to clean. Great to set lash extensions 👍🏼
I love it. So convenient & cool.
Great product highly recommend!!!
I'm completely addicted! this is great with just water with a bit of my toner, i take this everywhere, in fact i'm using it now as i write this! stop reading what i'm saying, and GET ONE!
Great addition to beauty routine! Love it
Surprisingly long-lasting, looking at the package I thought it will run out in a few minutes.
I bought it to disinfect my keyboard at work. I use a mixture of alcohol and hydrogen peroxide. It works.
I love the idea of this product, however it seems to be too small.
My mother likes to use it during the gardening days, thank you, I recommend the store
Really enjoyed having this product around, I personally love the portable size and how fresh the mist is, this product is perfect for a hot day.
Works really well. mist comes out thin and pleasant.