We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like all the products, but the conditioning salve is my favourite. This is a very small amount. It reminds me of the size of lip balms in a small tin. A little bit seems to go a far way. Appearance: This looks like a lip balm. That kind of texture. It is not like a lotion or cream. How I used it: First, I read it was a skin conditioning salve. I didn't catch the belly butter until I received the tin and saw it on there. Then, I scratched my head and wondered I was trying. What it is: This is something that I can definitely use on my skin. The ingredient list is simple. It contains things that I use when I make my own lotions and such. I try to stay away from the long list of ingredients that I really don't want to put in my body. Reading the description, it can be used on any dry part of the body like elbows, knees, cuticles. It can be used for cradle cap and stretch marks. For me, using it more as a salve for the dry parts of my body. I tried this about 3 evenings in a row between my fingers where my skin can be dry. Also on my cuticles and elbows. It worked very well. A little seems to go a far way. I feel it worked very well. Moisturizing but not leaving me greasy. The fragrance is extremely faint. This is a good thing for me.
I love using the salve in the evening before bedtime on my feet. I sleep so much better when I moisturize and rub my feet before crawling into bed. This stuff is wonderful! It feels so good and smells wonderful too. It has a wonderful citrus and lavender scent - from natural essential oils. The oils soak into my skin without feeling greasy. This little jar is so nice for travel - such a treat in a small package - you only need a little - a little goes along way! Love this!
Love this product SO much, especially sleep-inspiring salve! I struggle with sleep and this has helped a lot. Sleep meds leave you feeling sluggish, while this ointment "lulls" you to sleep. Wonderful discovery!
These products are awesome! It smells amazing and has definitely helped me relax a little more before I go to bed. I would recommend it especially if you are a fan or aromatherapy.
Love using the bath salt in my bath and soaking made my skin feel very nice will definitely be buying more