We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My wife bought this a month ago. I must say I really love this makeup. The colors are smooth and not cluttered on eyes. Colors are bright and I just love her wearing this eye shadow. She has gotten many compliments at work about her eyes since using this makeup. Thanks guys for putting a smile on my beautiful wife's face. She and I are really pleased with this purchase.
I love love love this palette. I was very skeptical at first because I’ve never heard of this brand before but I was pleasantly surprised. Now, I have not gotten to swatch all of the colors yet. But I did get a chance to play with a few colors and the formula is actually pretty good. The pay off was good but there are some fall out. But the overall was pretty good.
I got this for my wife as a gift and she absolutely loves it! The colors are amazing, the variety and different shades are perfect for any occasion, and the makeup is high quality that doesn't break or clump when applying.
I love this palette!! The colors are so beautiful, the pigments are amazing and their variety is also amazing, definitely a must buy for any makeup lover.
Amazing! I’m super impressed with the quality and pigmentation. I love all the fun colors. You can’t beat the price! 10/10 recommend
Really great color selection and shows up on my skin without the need for primer! I am pale white but would definitely buy this again!
The quality is amazing! There are lots of colors and different varieties. This palette is good for its price I would definitely recommend.
I love this palette! The colors are as bright as advertised and application is a breeze! If I could rate more than 5 stars I would!
The colors are so bright and beautiful it stayed on all night without primer which was honestly a pleasant surprise.
Very pigmented ! Smooth and easy to apply. I love this eyeshadow pallet. I will be ordering from this seller again!!
I am not a professional. As a matter of fact I’m still learning to use make up. The pigments in the shadow are great.
I really love this palette for the price! Creates some really beautiful looks!
It's really cute, and a great variety of colors, but smaller than I expected it to be. Still happy with it, I even got a second one for my daughter.
Purchased for my teen daughter. She loves the colors!