We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This was a gift for my wife since she had been looking for something similar but more expensive. I found these and gave them to her (along with other gifts) but she loved these earrings the most. They are her favorite now due to the quality, design and expanded shape. Overall, great product for the price, as a matter of fact, it’s a steal.
Very nice and light. The first two days they bothered my ear some but I kept cleaning the spot with isopropyl alcohol. I make sure to still do it after I shower with them on, just in case. They haven't bothered me since. They haven't turned my ears black or green.
LOVE, these simple, yet unique studs. Have received compliments. I was looking for something more simple/unique than the common diamond stud. These are perfect for me. Love them!!
Smaller than expected, but still super cute! I’m sensitive to fake jewelry but I have been able to keep these in without a problem!
Bought these for my 5 year old daughter who has very sensitive ears. She loves them and they don't make her ears sore. They're the perfect size for little ears!
Love my stud earrings. I’m always looking for a casual earring to wear and this suits me just right. Doesn’t hurt when you sleep in them and they don’t bleed green if they get wet
These earrings are nice for one time use or not long use. They made my earring hole sting. It is not supportive of sensitive skin, or earlobes for that matter.
Fast delivery; exact fit selection for my athletic, super smart and focused niece. I know how to follow "suggestions"! These are gorgeous, super tiny, shiny nibs in the ears.
These earrings are so cute and seem very well made. Ordered for my middle schooler and she wears them every day!
Smaller than I thought but liked everything about them. Perfect for my 6 yr old granddaughters newly pierced ears
Very cute small stud earrings! Great quality for the price.