We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Products Ocean (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://productsocean.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Highly recommend it!! I bought just these two necklaces and I’m obsessed. They both came packaged separately which I thought was nice so that they didn’t get tangled. They’re great quality and the chains are more durable than I was expecting. I would totally buy another one!!
This necklace is gorgeous! I needed more necklaces for the summer time that would layer well with other necklaces I have and also look good with lots of outfits. This one is fantastic. I love the way they were packed. Also I like how they lay well when you wear them, simply elegant.
Really like how the necklaces lay on your neck and chest. I was pleasantly surprised with the quality for the price. Great buy! Would recommend it to all my friends! Maybe I will also buy it as gifts for my mom and daughter.
I bought 2 pcs and they are really beautiful and of really nice quality. They didn’t rust and I’m wearing it all the time. I highly recommend it as a gift or for you.
Very pretty. Gold color is rich and believable. Looks very expensive. No problem with skin sensitivity from metal. Love the modern design.
Cute layered necklace, Goes with anything and isn’t cheap looking either! But the length is not enough for me.
I've gotten so many compliments on this necklace. And the gold looks new after months of showering and use. Definitely worth it!
This necklace looks like a very expensive necklace. Definitely worth every penny. So classy looking. I received many compliments.
Cute design. I really like these two necklaces together, but I’m not sure I’ll wear them, they don't fit my style.
This necklace is really cute. It can be styled either casual or more dressy. The layered look is more dressy and it hasn't faded.
Perfect for what I was looking for to wear close to my neck and for layering.